Configuration Settings

The plugin provides the following configurable features to enhance integration between Jira Service Management (JSM) and Telegram:

1. Selective Processing of Incoming Telegram Messages

Administrators can define which types of Telegram messages should be relayed to Jira issues. Supported message types include:

• Photo
• Video
• File
• Sticker
• Contact
• Location
• Voice Message
• Video Message

Only selected message types will be processed; all others will be ignored.

2. Forward Attachments from JSM to Telegram

When enabled, files attached to public comments in JSM will be forwarded to the user's Telegram chat via the Telegram Bot API.

Important considerations:

• Only non-sensitive attachments are eligible for transmission.
• Ensure compliance with your organization's data sharing policies.
• Telegram API limits apply: maximum file size for outgoing files is 50 MB.
• Certain file formats may be restricted by Telegram.

3. Include Explanatory Notes in Telegram User Messages

When enabled, system-generated explanatory notes are appended to user messages sent from Telegram to JSM.

These notes provide context, such as:

• “User added a comment”
• “User uploaded a photo”

This helps agents understand the nature and origin of incoming communication.